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    June 13

    卖家的苦恼

    今天在wc看到一个笑话,一个买家给卖家差评,理由是:

    卖家:发货就发货,还留个言说“莎由哪那”,老子要抗日

    初一看,确实比较搞笑,不过细想想,这其中还是有问题的。

    买家买了东西后可以随意给评价,想怎么给就怎么给,比如这个买家就因为卖家的一句话和自己的抗日情结(姑且不讨论这种情结对不对),就给了卖家差评,这个差评对卖家来说就有点冤枉了,给什么评价应该是基于交易本身,而不是买家的心情或其他不相关的因素。当然卖家可以投诉买家,但这需要花费一点时间。卖家当然也可以给买家差评,但是评价对于卖家的意义远远要大于买家。

    这其实是个平衡问题,作为平台,是保护卖家还是买家,还是能达到双方平衡。绝对的平衡太难做到了,甚至可以说不可能,那怎么向这个平衡点靠近,却是值得我们去思考的问题,把评价体系做好还有很长很长的路要走,我想这也不仅仅是交易网站所面临的问题。

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